Legal Policies
Everything you need to know about how the Kapsule marketplace works.
Terms & Conditions
The rules that govern your use of the Kapsule marketplace.
Read PolicyPrivacy Policy
How we collect, use, and protect your personal information.
Read PolicyReturns & Refunds
Our 30-day return policy and how to request a refund.
Read PolicyShipping Information
Delivery timeframes, costs, and NZ-wide shipping options.
Read PolicySeller Agreement
Terms and conditions for vendors selling on Kapsule.
Read PolicyBuyer Guarantee
Your purchase is protected by the Kapsule Buyer Guarantee.
Read PolicyCommunity Guidelines
Standards for behaviour expected of all marketplace users.
Read PolicyProhibited Items
Items and categories that cannot be sold on Kapsule.
Read PolicyComplaints Procedure
How to lodge a formal complaint and our resolution process.
Read PolicyIP & Takedown
Copyright and trademark infringement notice procedure.
Read PolicyAccessibility
Our commitment to WCAG 2.1 accessibility standards.
Read PolicyModern Slavery Statement
Our stance against forced labour and human trafficking.
Read Policy
