Prohibited & Restricted Content Policy

Last updated: 4 May 2026 · Version: 2.2

Operator:Kapsule Group Limited (“Kapsule”, “we”, “us”, “our”)

1. Purpose and Scope

1.1 This policy describes what products, services, and content may be listed, sold, or promoted on the Kapsule marketplace. It applies to all Sellers, listings, storefronts, product images, videos, descriptions, and communications on the Website.

1.2 These rules apply in addition to and together with our Conditions of Use, Privacy Policy, and Seller Policy & Code of Conduct.

1.3 This policy aims to protect Buyers, maintain marketplace integrity, ensure legal compliance, and promote a safe, trustworthy shopping environment for all users.

2. Acceptance of Terms

2.1By listing, promoting, or selling products on Kapsule, you acknowledge that you have read, understood, and agree to comply fully with this Prohibited & Restricted Content Policy.

2.2 If you do not agree to comply with this policy, you must not list or promote items on Kapsule. Violations may result in content removal, withholding of funds, account suspension, or permanent account termination.

3. Kapsule's Rights and Enforcement

3.1This policy provides guidance but is not exhaustive. Products or content not explicitly mentioned may still be prohibited if they violate applicable laws, pose safety risks, or are inconsistent with Kapsule's values and marketplace standards.

3.2 We reserve the right to determine, in our sole discretion, whether an item, listing, or content is acceptable. This includes the right to:

• Remove, restrict, delist, or decline any listing or store without prior notice
• Require modifications to listings, images, or descriptions
• Request additional information or documentation at any time
• Suspend or terminate Seller accounts for violations
• Withhold payouts pending investigation of policy compliance

3.3 We may request supporting documentation such as:

• Proof of origin, authenticity, or authorisation to sell
• Business licences, permits, or registrations
• Safety certifications, test reports, or compliance certificates
• Supplier invoices, receipts, or purchase orders
• Intellectual property licences or permissions

3.4 If you are unable or unwilling to provide requested documentation within a reasonable timeframe (typically 5 business days), we may remove listings, restrict your account, or terminate selling privileges.

4. Legal Compliance Obligations

4.1 Sellers must comply with all applicable New Zealand laws and regulations, including but not limited to:

• Fair Trading Act 1986
• Consumer Guarantees Act 1993
• Privacy Act 2020
• Goods and Services Tax Act 1985
• Product Safety Standards under the Fair Trading Act
• Food Act 2014
• Medicines Act 1981 and Dietary Supplements Regulations 1985
• Hazardous Substances and New Organisms Act 1996
• Sale and Supply of Alcohol Act 2012
• Unsolicited Electronic Messages Act 2007
• Copyright Act 1994 and Trade Marks Act 2002

4.2 Some product categories listed below are allowed only with evidence of legal compliance, which may include business registrations, food safety programmes, product safety test reports, regulatory approvals, or proof of insurance coverage.

4.3 Sellers are solely responsible for ensuring that all products listed comply with applicable laws, standards, and regulations. Kapsule does not verify compliance but may request evidence at any time.

5. Changes to This Policy

5.1 We may modify this policy at any time to reflect changes in laws, regulations, marketplace standards, or business requirements.

5.2 Unless stated otherwise, changes take effect immediately when published on the Website.

5.3 It is your responsibility to review this policy regularly and ensure ongoing compliance.

6. General Eligibility Requirements

Product Standards

6.1 All products listed on Kapsule must be:

• Lawful to sell in New Zealand
• Safe for their intended use when used as directed
• Accurately described in all material respects
• Supplied from your stated business location in New Zealand
• Available for dispatch within stated handling times
• Compliant with all applicable safety standards, regulations, and product recalls
• Genuine, authentic, and not counterfeit or stolen

Second-Hand and Used Items

6.2 Second-hand, used, pre-owned, refurbished, and open-box items may be sold on Kapsule provided they:

• Are clearly and prominently described as “used,” “second-hand,” “pre-owned,” “refurbished,” or “open-box” in the title and description
• Include clear, unedited photographs showing the actual item's current condition
• Honestly and completely disclose all defects, damage, wear, missing components, and cosmetic imperfections
• Comply with all applicable safety standards and are not subject to active safety recalls
• Have been thoroughly cleaned and sanitised where appropriate

6.3 The following used items remain prohibited even with full disclosure due to safety, hygiene, or legal concerns:

• Personal hygiene items that have been used (underwear, swimwear, cosmetics opened and used, toothbrushes, razors, hairbrushes)
• Car seats, booster seats, and other child safety restraints unless accompanied by valid safety certification
• Motorcycle helmets, bicycle helmets, and other safety helmets (unless certified unused with tags intact)
• Cots, cribs, playpens, and baby sleeping products that do not meet current safety standards
• Medical devices that require sterilisation (unless professionally sterilised with certification)
• Mattresses and pillows (hygiene and bed bug concerns)
• Opened or used food, beverages, supplements, vitamins, or health products
• Prescription eyewear, contact lenses, hearing aids

Sourcing and Origin

6.4 Products must be sourced legitimately and ethically. Prohibited sourcing includes stolen goods, items obtained through fraud, goods subject to outstanding finance or liens, and products imported in violation of customs regulations.

6.5Reselling goods sourced “as-is” from third-party online marketplaces (such as Temu, AliExpress, Alibaba, Shein, or Wish) without adding substantial value is prohibited.

Forced Labour and Modern Slavery

6.7 Kapsule prohibits the listing or sale of goods that are produced, manufactured, or supplied through:

• Forced labour or compulsory labour of any kind
• Child labour in violation of international standards
• Human trafficking or related exploitation
• Debt bondage or other forms of coercive labour practices

6.8 Kapsule is committed to the principles of the Modern Slavery Act and to international labour standards as defined by the International Labour Organization (ILO) Conventions. Sellers represent and warrant that their products have not been produced through any form of forced or trafficked labour.

6.9 If you have concerns about a product potentially involving forced labour, please report it to [email protected]. Kapsule takes such reports seriously and will investigate promptly.

Dropshipping Prohibition

6.6 Dropshipped inventory and products dispatched directly from overseas suppliers to New Zealand customers are prohibited. All products must be:

• Physically located in New Zealand at the time of listing
• Inspected and verified by the Seller before listing
• Dispatched from within New Zealand using New Zealand or locally-based courier services

7. Prohibited Items and Content

The following items and content are strictly prohibited and may not be listed, sold, or promoted on Kapsule under any circumstances. This list is not exhaustive.

Adult and Sexual Content

7.1 Prohibited:

• Pornography, sexually explicit images, videos, or materials
• Adult toys, devices, or products intended for sexual use or enhancement
• Sexual enhancement supplements or performance products
• Adult services or experiences
• Sexually suggestive content involving or appearing to involve minors

Animals and Animal Products

7.2 Prohibited:

• Live animals, livestock, pets, or companion animals
• Animal parts from dogs, cats, or endangered/protected species
• Products made from endangered species listed under CITES
• Animal fighting equipment or materials promoting animal cruelty

7.3 Allowed with restrictions:

• Pet supplies, accessories, and toys (no live animals)
• Ethically sourced leather, wool, feathers from non-endangered species

Chemicals and Hazardous Materials

7.4 Prohibited:

• Asbestos and asbestos-containing materials
• Cyanide and highly toxic poisons
• Strong acids, corrosives, and industrial chemicals
• Explosive substances, fireworks, and pyrotechnics
• Flammable liquids in large quantities (over 500ml)
• Radioactive materials and substances
• Restricted pesticides and agricultural chemicals

Medical, Healthcare, and Therapeutic Products

7.5 Prohibited:

• Prescription medicines and controlled drugs
• Contact lenses (prescription or cosmetic)
• Prescription eyewear and optical devices
• Home diagnostic test kits for medical conditions
• Dermal fillers, Botox, and injectable cosmetic treatments
• Used or opened cosmetics and personal care products
• Products making unsubstantiated medical, therapeutic, or disease-prevention claims
• CBD products and cannabis-derived products (regardless of THC content)

7.6 Allowed with appropriate disclaimers:

• Over-the-counter medicines and remedies with proper labelling
• General wellness products without medical claims
• Cosmetics and personal care products (unopened, new condition)
• Fitness and exercise equipment (non-medical)

Dietary Supplements and Ingestibles

7.7 Prohibited:

• Anabolic steroids and human growth hormones
• Weight-loss supplements marketed as “fat burners” making unsubstantiated claims
• Products containing ephedra, synephrine, or other banned stimulants
• Supplements making therapeutic or medical claims without appropriate approvals
• Unlicensed pharmaceutical products

Intellectual Property Infringement

7.8 Prohibited:

• Counterfeit products, replicas, or knock-offs
• Items infringing copyright, trade marks, patents, or design rights
• Pirated media, software, games, or digital content
• Unauthorised use of brand names, logos, or trade dress
• Confusingly similar branding designed to mislead consumers
• Bootleg recordings, unofficial merchandise, or fan-made items using protected IP

Tobacco, Vaping, and Smoking

7.9 Prohibited:

• Cigarettes, cigars, tobacco, and tobacco products
• Vaping devices, e-cigarettes, and vaping liquids (including nicotine-free)
• Bongs, hookahs, shisha pipes, and rolling papers marketed for tobacco or drug use
• Products marketed or designed to facilitate drug use

7.9.1 Allowed:

• Tobacco pipes sold as collectible, decorative, or novelty items
• Pipe accessories (cleaners, stands, pouches) without tobacco products

Weapons, Ammunition, and Dangerous Items

7.10 Prohibited:

• Firearms, airguns, and replica firearms
• Ammunition, cartridges, and projectiles
• Explosives and explosive devices
• Knives designed primarily as weapons (switchblades, butterfly knives, disguised knives)
• Knuckle dusters, batons, tasers, pepper spray
• High-powered laser pointers (Class 3B and above, over 1mW output)

7.11 Allowed with restrictions:

• Kitchen knives, culinary knives, and cooking utensils
• Camping and outdoor knives marketed for legitimate outdoor use
• Collectible display knives sold as decorative items (clearly marked)
• Archery equipment (bows, arrows, targets) marketed for sport and recreation
• Firearm accessories and maintenance products (cleaning kits, gun safes, storage cases, bore sights, protective sleeves) — no firearms or ammunition
• Tattoo equipment and supplies (machines, needles, inks, practice skins) marketed for professional or hobby use
• Torches and flashlights, including tactical-style torches, provided they are not marketed primarily as self-defence weapons
• Weapon sights and optics sold as standalone accessories

Employment and Financial Services

7.12 Prohibited:

• Job postings, employment listings, or recruitment services
• Multi-level marketing (MLM) opportunities or network marketing schemes
• “Get rich quick” schemes, work-from-home scams, or pyramid schemes
• Financial services, insurance products, or investment opportunities
• Cryptocurrency mining equipment marketed with profit guarantees

Vehicles and Real Estate

7.13 Prohibited:

• Motor vehicles (cars, trucks, motorcycles, scooters) for sale or lease
• Real estate sales, property sales, or land sales
• Rental property listings or lease arrangements
• Timeshares and vacation ownership schemes

Allowed:

• Vehicle parts, accessories, and maintenance products
• Automotive tools and equipment
• Vehicle cleaning and detailing products

No-Item-For-Sale Posts

7.14 Prohibited:

• Donation requests or charity appeals
• Memes, jokes, or humorous posts without actual products
• News, awareness, or informational posts
• Lost and found listings
• Surveys, research requests, or data collection
• Crowdfunding campaigns
• Raffles, competitions, sweepstakes, or prize draws
• Auctions or bidding systems (all items must have fixed prices)

8. Restricted Items: Allowed with Conditions

The following items may be listed only if all specified conditions and legal requirements are met.

Alcohol

8.1 Allowed only if:

• You hold a valid off-licence or remote seller's licence under the Sale and Supply of Alcohol Act 2012
• You can provide proof of licensing upon request
• Age verification systems are in place (18+ only)
• Products comply with labelling and advertising requirements
• No delivery to minors or intoxicated persons

Food and Beverages

8.2 Allowed only if:

• You are registered with your local council under the Food Act 2014
• Products meet food safety and hygiene standards
• All ingredients and allergens are clearly labelled
• Packaging meets food safety requirements
• Use-by dates and storage instructions are provided
• Claims about health benefits are substantiated and compliant

Cosmetics and Personal Care

8.3 Allowed only if:

• Products are new, unopened, and in original sealed packaging
• Ingredients are listed in accordance with regulations
• Safety assessments have been completed where required
• No unsubstantiated therapeutic or medical claims
• Expiry dates clearly visible

Children's Products

8.4All children's products must:

• Comply with mandatory safety standards
• Include appropriate age warnings and safety information
• Be free from toxic substances and choking hazards
• Meet flammability and construction requirements
• Not be subject to active safety recalls

Electronics and Electrical Items

8.5 Allowed only if:

• Items comply with electrical safety standards (where applicable)
• Products intended for NZ use have appropriate voltage (230V) and plug type
• Battery-operated items include battery safety warnings
• Devices with lithium batteries meet transport and safety regulations
• No modified or tampered devices that could pose safety risks

9. Consequences of Violations

9.1 Violations of this policy may result in:

• Immediate removal of listings without notice
• Warnings and requirement to remove prohibited content
• Temporary account restrictions or suspension
• Permanent account termination for serious or repeated violations
• Withholding of funds pending investigation
• Reporting to law enforcement where illegal activity is suspected
• Legal action to recover damages or costs

9.2 Serious violations include:

• Sale of illegal, dangerous, or counterfeit goods
• Fraud or intentional misrepresentation
• Endangering health or safety of Buyers
• Repeated violations after warnings

10. Reporting Prohibited Content

10.1 Users may report suspected prohibited or non-compliant listings through:

• The “Report this listing” button on each product page
• Email to [email protected] with details and evidence

10.2 All reports are reviewed promptly, and appropriate action is taken where violations are confirmed.

10.3 We appreciate user reports as they help maintain marketplace safety and integrity.

Contact

For questions, clarifications, or concerns regarding this Prohibited & Restricted Content Policy, please contact:

Email: [email protected]

Postal Address:
Kapsule Group Limited (Kapsule)
Suite 13063, Level 1
6 Johnsonville Road
Johnsonville, Wellington, 6037
New Zealand